To ensure tranquility within our environment, we ask that you speak softly and that all electronic equipment be turned off. We respectfully insist that children under 18 years of age wishing to receive spa services be accompanied by a parent. Children under 13 are not permitted in our spa. Only children with an appointment are permitted in our salon.
We encourage you to arrive 30 minutes prior to the time of your spa service to fill out a health assessment, secure a locker and disrobe as necessary. Relax in our serenity room with a cup of specialty tea. Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so our next guest is not delayed. You will be responsible for payment in full.
We recommend that you do not bring jewelry or valuables to the spa or salon. Bernard’s is not responsible for lost, stolen or damaged items.
The appointments you reserve are scheduled especially for you. A credit card number must be taken to secure every booking. If you must cancel, change or move your appointment, please do so within 24 hours of your scheduled time. Failure to do so will result in a 50% charge of your services. Spa packages and parties require 72 hours advance notice. A “no show” will result in a 100% charge of your services.
Payment is required when services are rendered. Please present all Gift Cards at check-in. We accept Visa, MasterCard, American Express, Discover, personal checks (proper ID required) and cash.
Gratuities are not included in spa treatments or salon services. They are a matter of personal discretion and they should reflect your level of satisfaction with each service. Envelopes are available at our front desk. A 20% gratuity will be added to all services of parties of 4 or more.
If you have any type of medical condition, be sure to mention it to us before your treatment begins. Certain treatments may not be advisable for you. If you are pregnant, no body treatments can be received during the first 12 weeks of pregnancy. Also be sure to inform your therapist if you are using Retin-A, Accutane or have had laser surgery.
NOTE: Scheduling an appointment at Bernard’s at Brighton is an acknowledgement of these terms.